Service / Repair
VENDOR: Wrist NYC
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THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
IF THE MERCHANDISE YOU PURCHASE FROM Wrist NYC, LLC (“Wrist NYC”, “WE”, OR “US”) IS SUBJECT TO A THIRD PARTY WARRANTY, THEN THE MERCHANDISE WILL BE GOVERNED BY SUCH THIRD PARTY WARRANTY (TO THE EXTENT SUCH THIRD PARTY WARRANTY IS ASSIGNABLE BY US TO YOU) AND WILL NOT BE GOVERNED BY THIS LIMITED WARRANTY. IF THE MERCHANDISE YOU PURCHASE FROM US IS NOT SUBJECT TO A THIRD PARTY WARRANTY, Wrist NYC WARRANTS THAT DURING THE WARRANTY PERIOD (DEFINED BELOW), THE MERCHANDISE THAT YOU PURCHASED FROM US WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.
WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE WARRANTY PERIOD.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
OUR RESPONSIBILITY FOR DEFECTIVE MERCHANDISE IS LIMITED TO REPAIR OR REPLACEMENT OF THE MERCHANDISE (INCLUDING THE PARTS THEREIN) AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.
WHO MAY USE THIS WARRANTY?
Wrist NYC extends this limited warranty only to the consumer who originally purchased the merchandise (“you”) from Wrist NYC. It does not extend to any subsequent owner or other transferee of the merchandise.
WHAT DOES THIS WARRANTY COVER?
This limited warranty covers defects in materials and workmanship of the merchandise for the Warranty Period as defined below.
WHAT DOES THIS WARRANTY NOT COVER?
This limited warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow the merchandise instructions or to perform any preventive maintenance; (e) modifications; (f) unauthorized repair; (g) normal wear and tear; or (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.
WHAT IS THE PERIOD OF COVERAGE?
If the merchandise or any portion of the merchandise that you purchase is subject to a third party warranty, Wrist NYC hereby assigns to you all of its rights and remedies under such warranty to the extent that such rights and remedies are assignable. If the merchandise or any portion of the merchandise is not subject to any other warranty as of the date of purchase by you, and subject to the terms of this Limited Warranty, Wrist NYC
warrants that the merchandise shall be free from defects in material and workmanship under normal use for a period of one (1) year from the date of purchase by you (the “Warranty Period”). The Warranty Period is not extended if we repair or replace the merchandise. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.
WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?
With respect to any defective merchandise during the Warranty Period, we will, in our sole discretion repair or replace such merchandise (or the defective part) free of charge. We will also pay for shipping and handling fees to return the repaired or replacement merchandise to you if we elect to repair or replace the defective merchandise.
HOW DO YOU OBTAIN WARRANTY SERVICE?
To obtain warranty service, you must call (917) 301-7168 or email our Customer Service Department at info@WristNYC.com during the Warranty Period to obtain a Defective Merchandise Authorization (“DMA”) number. Read more about our return and warranty service policies.
LIMITATION OF LIABILITY
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE MERCHANDISE, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
COMPLIMENTARY SHIPPING IS AVAILABLE TO THE THE GREATER NYC AREA:
Nationwide shipping is available at an additional cost. Wrist NY is pleased to offer economical international shipment around the World.
SPECIAL ORDER SHIPPING POLICY:
All watches labeled as Special Order will be shipped in 2-5 business days from order date. Because these are items specially ordered from our supplier to fulfill the order, there is a slight delay compared to our regular, in-stock inventory.
All watches listed on our website for purchase are in stock and ready to ship. For verified payments received prior to 4pm, we generally ship the same business day. Shipments go out Monday – Friday, excluding holidays. Owning all of our inventory at our beautiful showroom in NYC, NY; allows us to offer this premium service to our customers.
Each watch is pulled from our showcase, and verified against the listing on the website. The box and papers for the timepiece are added to the package to match the description in our website listing.
The watch then goes to our expert team of watchmakers where it undergoes a series of tests using state-of- the-art equipment. The watchmaking team runs this final stage of testing to ensure the proper cosmetic condition, timing accuracy and water-resistance (when applicable).
Your order will be inspected, securely packed, and shipped by UPS or Fedex. Orders can be shipped to your billing address.
All Wrist NY shipments are fully insured and securely packed. A signature is required at the time of delivery or pick up.
We are proud to offer shipping to over 60 countries around the world. It is the customer’s responsibility to ensure that the item can be legally imported into the destination country. Regulations may prohibit importation of items made with exotic materials.
Wrist NYC is obligated by law to collect sales tax on shipping and handling fees associated with taxable orders shipped to Georgia State addresses.
CUSTOMS & DUTIES:
Any customs charges, import/export duties, or other fees and taxes applicable to international orders are the responsibility of the customer, even if you refuse the shipment on delivery. Some countries charge additional Collect on Delivery (COD) fees, which are collected by the carrier at the time of delivery and which do not go to Wrist NY. In certain cases, customs officers may have the right to delay or deny the delivery of your package; we have no control over this, but we do reduce the likelihood of it happening by shipping with reliable international carriers like UPS and FedEx.